PT
Docol
Lifetime Warranty: so that your best moments last forever
Our sustainable thinking and confidence in the quality of our manufacturing process and products have allowed us to be the first Brazilian sanitary ware and metal fixtures brand to offer a warranty with no time limit. A guarantee that our products can always be close at hand in the best moments.
What is it?
Since March 2015, we have had the pleasure of offering our customers a Lifetime Warranty. It is Docol’s commitment of trust and peace of mind for its customers. A legacy that ensures a lifetime warranty for the buyer of products installed in homes (see our Warranty Manual*), in the event of problems resulting from material and/or manufacturing defects, as per the conditions specified in the Warranty Term. Docol is a pioneer in the metal fixtures segment and is the only company in the sanitary ware segment to offer a lifetime warranty. More than a promise, it is the certainty that we will be with our customer for their entire lifetime.
Which products have this warranty?
The Docol Lifetime Warranty extends to products* (see our Warranty Manual), purchased and installed in Brazil, intended for residential use under normal conditions, in accordance with applicable Brazilian standards. It is valid as long as the product belongs exclusively to the original buyer, the person who made the purchase. In short, the benefit is extended to our brand’s ceramic and metal fixtures purchased in Brazil and installed in homes.* But, pay attention: some products, such as electronics, have a specific warranty, which should be consulted on a case-by-case basis.
To learn more about the products covered by this benefit, refer to our Warranty Manual.
How does it work?
The warranty is extended to our brand’s ceramic and metal fixtures* (see our Warranty Manual) purchased in Brazil and installed in homes. The benefit is valid for the entire lifetime of the original buyer, which means for as long as the product belongs exclusively to the person who made the purchase, whose name appears on the invoice. To be entitled to the warranty*, you must register the product purchase invoice on our website within 90 days of purchase. When you identify any manufacturing problem in our products, simply contact our customer service channels, report the problem and submit the purchase invoice or registration on the website. It is important to carefully review the warranty terms before registering, to ensure a secure and seamless experience.
A warranty for those who trust the quality of their products
It’s quite hard to find products that offer a lifetime warranty.
Only those who truly believe in the durability of the products they develop are able to offer a benefit that lasts a lifetime! It also reflects our commitment to sustainability and an unwavering confidence in the excellence and quality of our manufacturing process.
Most household items have an expiration date and some may even last a long time, but not a lifetime. For example, an average warranty for a couch is 90 days; for a refrigerator, about a year. But at Docol, our commitment lasts a lifetime. We are the first Brazilian metal fixture brand and the only sanitary ware brand to offer such a warranty. This is only possible because we trust the quality of our manufacturing process and, consequently, our products.
*To find out which products are covered by the Lifetime Warranty, please refer to our Warranty Manual.
Note Registration
To benefit from the Lifetime Warranty, the product purchase invoice must be registered on our website within 90 days of purchase. It’s a very easy process! You will be asked for some information, which will be checked, and then a confirmation will be sent to the registered email address. This process ensures that all invoice data is registered with Docol. If you need to use the service, we will have the record and history, which will facilitate access. Much safer and more practical.
See the step-by-step instructions:
- Buy the Docol product in a brick-and-mortar store or online.
- Go to the Docol website and register your invoice.
- Get confirmation of your invoice registration via the registered email address.
- If necessary, contact our DocolResponde customer service by calling 0800 474 3333, or send an email to docol@docolfaucets.com and report your problem.
- Enter the protocol number or request access to your registration using your full name or tax ID (CPF) number and schedule your service.
- Receive a visit from our authorized technician.
- Enjoy your product with the quality and peace of mind that only Docol can offer you!
We trust the durability and quality of our products and that is why we guarantee to be with our customers in every moment of their lives!